Real estate and property management · Sydney's North Shore
Plumbing for real estate and property managers
Your tenant wants it fixed today. Your landlord wants to know what it’ll cost. We sort out the access, fix the problem, and send you photos and an invoice you can forward straight to the owner without rewriting a thing.
- Available 24/7
- Free phone quotes
- Licensed and insured
Sound familiar?
- A tenant reporting a leak, a blockage or no hot water
- An owner who wants a price before approving
- A job that needs access arranged
- An invoice that has to be forwarded as is
Any of these? Call or email the maintenance request and we’ll take it from there.
Send the maintenance request
Email it, or call the direct line
Send the address, the tenant's details and the issue. We arrange access, attend, and report back with photos and an invoice ready to pass on.
Phone quotes are free. If it’s urgent, skip the form and call
Get an obligation free quote
How a maintenance request runs
Tenant to landlord, handled
Four steps, and you’re not stuck in the middle of any of them.
You send the request.
Call or email with the address, tenant details and the issue.
We contact the tenant.
We arrange access directly with the tenant and confirm with you once it’s booked.
We attend and assess.
If it’s a straightforward repair within your approval limit, we fix it. If not, we quote first so you can get owner approval.
You get the report.
Photos, what we found, what we did, and a clear invoice ready to pass on.
Options you can take to the owner
Fix it now, or fix it properly?
Owners want the cheapest fix that works. Where there’s more than one way to fix something, we lay out the options with the trade-offs in plain English, so you get an approval decision the first time, not after three rounds of back and forth.
A repair is the right call when
It’s a worn washer, valve or fitting on a sound fixture.
The hot water unit is young and the fault is a part.
The drain has blocked once, and the camera shows a clean pipe.
The fix will last, and the owner isn’t paying twice.
Worth putting the case for replacement when
The same thing has failed for the second or third time.
The hot water unit is past ten years and leaking.
The drain blocks every few months and the camera shows roots or a break.
Emergency callouts are costing more than the planned fix.
When we recommend the bigger job, we write it so you can forward it: what we found, what happens if it’s left, and what fixing it now costs compared with fixing it later.
Making the preventative case
Fix it before it's a 10pm callout
Preventative work often gets knocked back because the person paying isn’t the person living with the problem. But a drain that blocks twice a year costs more in emergency callouts, tenant complaints and water damage than a camera inspection and a planned repair.
When we recommend preventative work, we’ll explain why in a way you can forward to the owner: what we found, what’s likely to happen if it’s left, and what fixing it now costs compared with fixing it later.
Clear and itemised, with photos and a short description of the work, so you can send them to the owner as they are.
Send this with the request and we'll book it straight away
The address
And anything about access: keys, gates, a dog in the yard.
Tenant details
A name and number so we can arrange a time that suits them.
What's been reported
What the tenant saw, heard or smelt, and when it started. A photo from them helps.
Your approval limit
If there’s a figure we can work to without going back to the owner, tell us.
Phone quotes are free. You know the price before any work starts.
What North Shore customers say
They have been so helpful, simplify the issues so we can understand what needs to be done and gives us multiple options on rectification
Have already recommended to family and friends!
All issues were resolved impressively quickly and they worked around my busy schedule
Highly recommended see you next time!
I honestly can’t speak highly enough of Peter. He replaced my dishwasher in a pretty cramped cavity, which was tricky as the cavity was designed for the old model.
The kitchen cupboard door was also quite challenging to fit onto the new dishwasher, especially with a confusing installation manual. Peter was incredibly patient and got everything sorted perfectly in about 1.5 hours.
His attention to detail was fantastic. He wiped down the cavity floor, took the old dishwasher out, cleaned up after the job, checked that everything was working properly and made sure there were no leaks. He even fixed a couple of little things along the way.
The dishwasher looks great and fits perfectly. I’m really happy with the job and would definitely recommend Peter to anyone looking for a professional, reliable and genuinely caring installer!
Highly recommended
If you’re looking for a plumber who won’t leave you stuck in Neverland waiting forever, this is your guy. Highly recommend.
Why Peter Pan Plumbing
Why customers call us back
01
Tenants handled professionally.
We book directly with the tenant, turn up when we say, and leave the place as we found it.
02
Options in plain English.
Repair or replace, patch or fix properly, with the costs beside each so the owner can decide once.
03
Nothing to rewrite.
Photos, a short description and an itemised invoice, ready to forward as they are.
Common questions
Property management questions
Straight answers from Peter. Still not sure? Call and ask.
How do you arrange access with tenants?
We call the tenant directly to book a time that suits them, and confirm with you once it’s booked.
What do your invoices look like?
Clear and itemised, with photos and a short description of the work, so you can forward them to the owner as they are.
Can you quote before we seek approval?
Yes. For anything beyond a simple repair, we’ll quote first so you can get owner approval.
How do you handle urgent tenant reports?
Tenants can call 0403 404 307 any time. We’ll attend urgent issues and let you know straight away.
Do you work across the whole North Shore?
Yes. Upper and Lower North Shore, from Wahroonga to Waverton. Peter is based in Gordon.
What we do in rental properties
The most common tenant report, and the quickest fix. Washers, cartridges and seats, done in one visit.
Repaired where it’s worth it, replaced when it isn’t, with the options written for an owner to approve.
Managing the building as well as the lots? Fixed quotes and written reports for the committee.
Contact Peter Pan Plumbing 24/7
Send us a maintenance request
Call the direct line or email the request to peter@peterpanplumbing.com.au. We’ll arrange access with the tenant and report back with photos and an invoice you can forward.
Peter answers, or calls you straight back if he’s under a house. He’ll ask a few questions, give you a price, and tell you honestly when he can get there.