St Ives Chase is a short drive up Mona Vale Road from Gordon, where Peter lives. Blocked drains, hot water, leaks, gas and 24/7 emergencies for the family homes and bushy blocks of St Ives Chase, from the plumber who answers the phone and turns up at your door.
It’s large family homes on big blocks, mostly from the sixties onwards, with bush at the end of most streets. Big blocks mean long drain runs and a lot of outdoor plumbing, and the bush means leaves in everything after a storm. Peter has been working these streets for years, and he knows which end of the block the sewer runs to.
On a sloping block, water has to be managed, not just moved. Sewer lines run a long way to the street, gutters and pits fill with leaves, and runoff from above finds its way to wherever the drainage is weakest. Hot water systems serving three or four bathrooms, and garden plumbing on big blocks, are the regular jobs in St Ives Chase.
We aim to respond to all enquiries within one business day.
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Blocked, leaking, cold or smelling of gas, you don’t need to know the name of the problem to call. Tell Peter what you can see, hear or smell, or send a photo. You’ll get a straight answer on what’s likely going on, what your options are, and what it’ll cost before any work starts.
Water pooling where it shouldn’t, overflowing downpipes and pits full of leaves after heavy rain.
Big St Ives Chase blocks mean long drain lines with plenty of joints for roots from established gardens to get into.
Garden taps, irrigation and drainage that has to cope with bush on the boundary.
Almost all of our St Ives Chase work is in family homes, many of them on blocks that back onto bush. We also look after the rental homes managed from local offices.
Tell us what’s happening. A photo often tells us most of what we need.
St Ives Chase sits beyond St Ives, in Ku-ring-gai, on the ridge running out to Ku-ring-gai Chase National Park. It’s large family homes on big blocks, mostly from the sixties onwards, with bush at the end of most streets.
Big blocks mean long drain runs and a lot of outdoor plumbing, and the bush means leaves in everything after a storm. After heavy rain, the calls from St Ives Chase are about water pooling where it shouldn’t, overflowing downpipes and damp coming through at ground level. On a sloping block, stormwater has to be managed on every level, and the fix is often about where the water goes rather than what’s blocking it.
Sewer runs are long here, and the gardens that make St Ives Chase such a pleasant place to live put roots into the joints of clay drain lines. When a blockage keeps coming back, a camera inspection shows why, and relining is often the answer rather than a fourth clear.
Hot water systems on big family blocks work hard, and plenty are at the end of their life. Outside, garden taps and irrigation lines take a beating from the weather. Hot water systems serving three or four bathrooms, and garden plumbing on big blocks, are the regular jobs in St Ives Chase.
A slow shower, a toilet backing up, or the same blockage back every few months. Blocked drains are the job we’re called to most in St Ives Chase, and on these sloping blocks the cause is usually roots in a long run of original drain pipe. We clear it, then put a camera down the line to show you why it blocked, so it doesn’t keep happening.
We ask what’s been happening and check where the blockage sits before we start. Flushing the toilet and seeing water come up in the shower or an outside gully tells us the main line is blocked, not just one fixture.
Depending on the blockage, that’s an electric drain machine or a high-pressure jetter that scours the pipe walls clean, roots included.
A CCTV drain camera shows what caused it: roots, a cracked pipe, a sag, or just years of build-up. You see the footage too.
If the pipe is damaged, we explain your options, including pipe relining where it suits, so you’re not paying for the same clear every few months.
Why does my drain keep blocking?
In St Ives Chase it’s usually tree roots in a long run of clay sewer line, sometimes a section that has cracked or sagged as the ground moved on a slope. A camera inspection tells us which, so we fix the cause rather than clearing the same blockage again.
Can you clear it without digging up the garden?
Nearly always. Jetting and the drain machine work from the existing access points, and relining repairs a damaged section from the inside without a trench.
Are supermarket drain chemicals worth trying?
We’d skip them. They rarely clear a real blockage, they can damage older pipes, and they make the drain unsafe to work on when we arrive.
No hot water, not enough of it for a big house, or a tank that’s started to leak. We repair and install gas, electric and solar hot water systems across St Ives Chase, and because Peter is a licensed gas fitter as well as a plumber, there’s no second trade to book for a gas unit. We’ll tell you straight whether yours is worth fixing.
Age, condition, what’s failed and what’s likely to fail next. Have the brand and model handy, or send a photo of the sticker.
A thermostat, element, valve or thermocouple on a sound tank is usually worth fixing. A leaking tank isn’t; tanks can’t be patched.
The right type and capacity for your household, not just a like-for-like swap. Old unit removed, new one fitted tidily, area cleaned up.
Is a leaking hot water system urgent?
A small drip from the relief valve usually isn’t. Water pooling around the base of the tank is, because it won’t get better and can cause water damage. If it’s leaking heavily, turn the cold water off at the isolation valve on the inlet pipe and call us.
Storage or continuous flow?
It depends on what utilities are available and what matters more to you: efficiency, which favours continuous flow, or hot water that keeps coming if the power fails, which favours storage. Peter will talk you through both before you decide.
Do you install gas hot water?
Yes. Storage and continuous flow, repairs, servicing and replacement, all by a licensed gas fitter.
Burst pipe, sewage coming up, water through the ceiling, a smell of gas. Call 0403 404 307 any time, day or night, weekends and public holidays, and you’ll speak to Peter, the plumber who’ll come out. St Ives Chase is a short drive up Mona Vale Road from Gordon, where Peter lives, and we’ll tell you honestly how long that’ll take when you call.
Usually in a box near the front boundary. On a sloping St Ives Chase block it can be well above or below the house and under leaf litter, so it’s worth finding before you need it. Turn clockwise until it stops.
Electric: switch it off at the switchboard. Gas: turn the unit to off or pilot.
If water is near power points or lights, switch off at the switchboard if it’s safe to reach. Don’t touch anything wet.
Don’t use switches or flames. Turn off the gas at the meter if you can, get everyone outside, and call. If the smell is strong, call 000 first.
When a genuine emergency comes in, it goes to the front of the queue. If that means moving a booked job, the customer affected gets a straight phone call about it, not silence. We’ll tell you honestly when we can get to you.
Peter Pan Plumbing is one licensed plumber and gas fitter, based in Gordon and working across the Upper and Lower North Shore. Peter has done his share of construction work, but maintenance is where he wants to be: the drain that keeps blocking, the leak nobody can find, the hot water that’s given up on a Sunday. He likes working out what’s actually going on and fixing it properly.
When you call, you get Peter. He’ll talk you through it, give you a straight answer, and he’s the one who turns up and finishes the job.
St Ives Chase is a short drive up Mona Vale Road from Gordon, where Peter lives. We cover the whole suburb, out to the bush, and the suburbs around it.
All of it, right out to the reserve. If you’re in St Ives Chase, we come to you.
Call 0403 404 307 or send a photo. Most jobs can be quoted before we arrive.
Most jobs can be quoted over the phone or from a photo, and phone quotes are free, so you know the price before any work starts.
Yes. We’re open 24 hours, 7 days, including weekends and public holidays. For a burst pipe, sewage backing up or a smell of gas, call 0403 404 307 straight away.
Peter. The person who answers the phone is the plumber who comes out and finishes the job. No call centre and no handovers.
Yes. Peter holds NSW licence 464374C, which covers plumbing, drainage, gas fitting and roofing, with public liability insurance. Gas and water work is done by the same person.
Usually tree roots in long runs of clay sewer pipe, sometimes a section that has cracked or sagged as the ground moved on a slope. A camera inspection tells us which, so we fix the cause.
Yes. Strata managers get a fixed quote before work starts and a written job report. Property managers get photos and an invoice they can forward straight to the owner.
Call Peter and you’ll get a straight answer about what’s wrong and what it’ll take to fix. No call centre, no runaround, and no one trying to sell you more than you need. Most jobs can be quoted over the phone or from a photo, so you’re not waiting on a site visit just to get a price.