Hot water · Sydney's North Shore
Hot water repairs and replacement
No hot water, not enough of it, or a tank that’s started to leak. We repair and install gas, electric and solar hot water systems across the North Shore, and we’ll tell you straight whether yours is worth fixing.
- Available 24/7
- Free phone quotes
- Licensed and insured
Sound familiar?
- No hot water at all
- It runs out too quickly
- Temperature keeps changing
- Leaking, rusting or past ten years old
Any of these? Send a photo of the unit and its sticker and we’ll tell you whether it’s worth fixing.
Send a photo, get a price
Show Peter the unit
Most hot water jobs can be quoted from a photo of the unit and its sticker, so you're not waiting on a site visit to find out what it'll cost.
Phone quotes are free. If it’s urgent, skip the form and call
Get an obligation free quote
How a hot water job runs
Repair or replace? We'll give you a straight answer
Four steps, the same every time. We won’t tell you it’s urgent when it isn’t.
We check the unit.
Age, condition, what’s failed and what’s likely to fail next. Have the brand and model handy, or send a photo of the sticker.
We tell you if it's worth repairing.
A thermostat, element, valve or thermocouple on a sound tank is usually worth fixing.
We tell you when it isn't.
If the tank is leaking, or you’d be spending good money on a unit near the end of its life, we’ll say so.
If you replace, we size it properly.
The right type and capacity for your household, not just a like-for-like swap. Old unit removed, new one fitted tidily, area cleaned up.
Honest about repair versus replace
Repair it, or replace it?
We’d rather fix your unit than sell you a new one, when fixing is the right call. Here’s roughly how that call gets made.
Usually worth repairing
A thermostat, element or valve on a tank that’s otherwise sound.
A pilot light or thermocouple on an older gas unit.
A relief valve that drips more than it should.
A tripped switch or a failed timer on an electric unit.
Time to replace
Water pooling under the tank, or rust streaks down the side. Tanks can’t be patched.
A unit past ten years that’s failed for the second time.
A system too small for the household living there now.
A repair that would cost most of what a new unit does.
Replacements are sized for the people living there now, and gas units are fitted by Peter as a licensed gas fitter. No second trade to book.
Hot water system leaking?
If your hot water system is leaking
First, work out where the water is coming from. A small, steady drip from the relief valve pipe can be the valve doing its job, though it may need replacing. Water pooling under the tank, or rust streaks down the side, usually means the tank has corroded through. Tanks can’t be patched.
If it’s leaking heavily, turn the cold water off at the isolation valve on the inlet pipe. For an electric unit, switch it off at the switchboard. For gas, turn the unit to pilot or off. Then call us.
It depends on what utilities are available and what matters more to you: efficiency, which favours continuous flow, or hot water that keeps coming if the power fails, which favours storage. Peter will talk you through both before you decide.
Have this ready and we can usually quote on the spot
Brand and model
On a sticker on the unit. A photo of it is perfect.
Roughly how old it is
Even a guess helps. Ten years is the point where options change.
What's happening
No hot water, not enough, temperature swings, or water on the ground.
Gas, electric or solar
And whether anyone else in the house is without hot water too.
Phone quotes are free. You know the price before any work starts.
What North Shore customers say
They have been so helpful, simplify the issues so we can understand what needs to be done and gives us multiple options on rectification
Have already recommended to family and friends!
All issues were resolved impressively quickly and they worked around my busy schedule
Highly recommended see you next time!
I honestly can’t speak highly enough of Peter. He replaced my dishwasher in a pretty cramped cavity, which was tricky as the cavity was designed for the old model.
The kitchen cupboard door was also quite challenging to fit onto the new dishwasher, especially with a confusing installation manual. Peter was incredibly patient and got everything sorted perfectly in about 1.5 hours.
His attention to detail was fantastic. He wiped down the cavity floor, took the old dishwasher out, cleaned up after the job, checked that everything was working properly and made sure there were no leaks. He even fixed a couple of little things along the way.
The dishwasher looks great and fits perfectly. I’m really happy with the job and would definitely recommend Peter to anyone looking for a professional, reliable and genuinely caring installer!
Highly recommended
If you’re looking for a plumber who won’t leave you stuck in Neverland waiting forever, this is your guy. Highly recommend.
Why Peter Pan Plumbing
Why customers call us back
01
Honest about repair versus replace.
We’d rather fix your unit than sell you a new one, when fixing is the right call.
02
One plumber for gas and water.
Licensed for both, so there’s no second trade to book.
03
Neat installs.
Old unit removed, new one fitted tidily, area cleaned up.
Common questions
Hot water questions
Straight answers from Peter. Still not sure? Call and ask.
Is a leaking hot water system urgent?
A small drip from the relief valve usually isn’t. A leak from the tank itself is, because it won’t get better and can cause water damage. If it’s heavy, turn the cold water off at the inlet valve and call us. [Link: Read the full answer]
Storage or continuous flow?
It depends on what utilities are available and what matters more to you: efficiency, which favours continuous flow, or hot water that keeps coming if the power fails, which favours storage. Peter will talk you through both.
What size do I need?
It depends on how many people live in the house, how many bathrooms there are and whether you use gas or electric. We’ll work it out with you.
What should I have ready when I call?
The brand and model (on a sticker on the unit), roughly how old it is, and a photo if you can. It helps us bring the right parts.
Do you install gas hot water?
Yes. Storage and continuous flow, repairs, servicing and replacement, all by a licensed gas fitter.
If it's not the hot water
Gas hot water is only part of it. Leaks, cooktop connections and bayonet points, all by the same licensed gas fitter.
Water on the floor near the unit isn’t always the unit. If the tank is dry and the floor isn’t, it may be a pipe.
A tank leaking heavily, or no water at all, is urgent. Call any time, day or night.
Contact Peter Pan Plumbing 24/7
Talk to Peter about your hot water
Have the brand and rough age of the unit handy, or send a photo of the sticker. Most hot water jobs can be quoted over the phone, and phone quotes are free.
Peter answers, or calls you straight back if he’s under a house. He’ll ask a few questions, give you a price, and tell you honestly when he can get there.