Gordon is home. Peter lives here, so when something goes wrong in Gordon, your plumber is usually only a few streets away. Blocked drains, hot water, leaks, gas and 24/7 emergencies, from the plumber who answers the phone and turns up at your door.
Being local isn’t a slogan for us. Peter knows the streets, the older homes and the trees that come with them, and he’s the one who’ll answer your call and turn up at your door. If you need someone fast, being close by helps.
Gordon’s homes range from Federation and interwar houses on big, leafy blocks through to newer townhouses and unit blocks near the station and the Pacific Highway. Each comes with its own plumbing. The older houses often still run on their original clay sewer lines and old galvanised water pipes. The newer buildings bring shared drainage and hot water systems that affect more than one household when they fail. We work on both.
We aim to respond to all enquiries within one business day.
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Blocked, leaking, cold or smelling of gas, you don’t need to know the name of the problem to call. Tell Peter what you can see, hear or smell, or send a photo. You’ll get a straight answer on what’s likely going on, what your options are, and what it’ll cost before any work starts.
Gordon’s mature street trees and original earthenware pipes make root blockages the most common repeat problem.
Original pipework and fixtures reaching the end of their life.
Leaf-filled gutters, downpipes and pits on established, leafy blocks.
Most of our Gordon work is in people’s homes, but we also look after the unit blocks and rental properties around the station and along the highway.
Tell us what’s happening. A photo often tells us most of what we need.
Gordon sits in the middle of the Upper North Shore, about 16 kilometres from the Sydney CBD along the Pacific Highway and the North Shore rail line. It’s the home of Ku-ring-gai Council and one of the leafiest suburbs in Sydney, with established street trees, big gardens and plenty of bushland at the edges. That’s a lot of what makes Gordon a good place to live. It’s also most of what keeps a plumber busy here.
A lot of Gordon homes still have their original clay (earthenware) sewer pipes. They’re joined every metre or so, and those joints are exactly where tree roots find their way in. Add the big, established street and garden trees across Ku-ring-gai, and roots are the most common reason we see drains block again and again. The fix is rarely just another clear. A camera inspection shows how far the roots have got and whether a section is worth relining before it blocks the next time.
The same trees fill gutters, downpipes and stormwater pits with leaves, so after heavy rain we get calls about water pooling where it shouldn’t, overflowing downpipes and damp coming through at ground level. On sloping blocks, which Gordon has plenty of, stormwater has to be managed, not just moved.
Inside the house, older galvanised water pipes corrode from the inside out. The signs are a slow loss of pressure, discoloured water first thing in the morning and the occasional pinhole leak. Hot water systems in older homes are often sized for the household that lived there decades ago, and plenty are at the end of their life.
Closer to the station, Gordon’s unit blocks and townhouses bring strata plumbing into the picture: shared stacks and drains that block and affect several units at once, and hot water systems that serve more than one home. We work directly with strata and property managers on those, with fixed quotes and written reports.
Peter lives in Gordon, so none of this is theory. The same streets, the same trees and the same pipes.
Sink not draining, toilet backing up, the same blockage back again a month later. Blocked drains are the job we’re called to most in Gordon, and tree roots in old clay sewer lines are the usual reason. We clear the blockage, then use a drain camera to show you why it blocked, so it doesn’t keep happening.
We ask what’s been happening and check where the blockage sits before we start. Flushing the toilet and seeing water come up in the shower or an outside gully tells us the main line is blocked, not just one fixture.
Depending on the blockage, that’s an electric drain machine or a high-pressure jetter that scours the pipe walls clean, roots included.
A CCTV drain camera shows what caused it: roots, a cracked pipe, a sag, or just years of build-up. You see the footage too.
If the pipe is damaged, we explain your options, including pipe relining where it suits, so you’re not paying for the same clear every few months.
Why does my drain keep blocking?
In Gordon it’s usually tree roots in the original clay sewer line, sometimes a cracked or sagging pipe, sometimes grease. A camera inspection tells us which, so we can fix the cause instead of clearing the same blockage again.
Can you clear it without digging up the garden?
Nearly always. Jetting and the drain machine work from the existing access points, and relining repairs a damaged section from the inside without a trench.
Are supermarket drain chemicals worth trying?
We’d skip them. They rarely clear a real blockage, they can damage older pipes, and they make the drain unsafe to work on when we arrive.
No hot water, not enough of it, or a tank that’s started to leak. We repair and install gas, electric and solar hot water systems across Gordon, and because Peter is a licensed gas fitter as well as a plumber, there’s no second trade to book for a gas unit. We’ll tell you straight whether yours is worth fixing.
Age, condition, what’s failed and what’s likely to fail next. Have the brand and model handy, or send a photo of the sticker.
A thermostat, element, valve or thermocouple on a sound tank is usually worth fixing. A leaking tank isn’t; tanks can’t be patched.
The right type and capacity for your household, not just a like-for-like swap. Old unit removed, new one fitted tidily, area cleaned up.
Is a leaking hot water system urgent?
A small drip from the relief valve usually isn’t. Water pooling around the base of the tank is, because it won’t get better and can cause water damage. If it’s leaking heavily, turn the cold water off at the isolation valve on the inlet pipe and call us.
Storage or continuous flow?
It depends on what utilities are available and what matters more to you: efficiency, which favours continuous flow, or hot water that keeps coming if the power fails, which favours storage. Peter will talk you through both before you decide.
Do you install gas hot water?
Yes. Storage and continuous flow, repairs, servicing and replacement, all by a licensed gas fitter.
Burst pipe, sewage coming up, water through the ceiling, a smell of gas. Call 0403 404 307 any time, day or night, weekends and public holidays, and you’ll speak to Peter, the plumber who’ll come out. Because he lives in Gordon, an emergency here is usually a short drive, not a trip across Sydney.
Usually in a box near the front boundary. On older Gordon homes it can be tucked behind a hedge or under leaf litter, so it’s worth finding before you need it. Turn clockwise until it stops.
Electric: switch it off at the switchboard. Gas: turn the unit to off or pilot.
If water is near power points or lights, switch off at the switchboard if it’s safe to reach. Don’t touch anything wet.
Don’t use switches or flames. Turn off the gas at the meter if you can, get everyone outside, and call. If the smell is strong, call 000 first.
When a genuine emergency comes in, it goes to the front of the queue. If that means moving a booked job, the customer affected gets a straight phone call about it, not silence. We’ll tell you honestly when we can get to you.
Peter Pan Plumbing is one licensed plumber and gas fitter, based in Gordon and working across the Upper and Lower North Shore. Peter has done his share of construction work, but maintenance is where he wants to be: the drain that keeps blocking, the leak nobody can find, the hot water that’s given up on a Sunday. He likes working out what’s actually going on and fixing it properly.
When you call, you get Peter. He’ll talk you through it, give you a straight answer, and he’s the one who turns up and finishes the job.
Gordon is the base, and most of our work is within a few minutes of it. We cover the whole of Gordon, and the suburbs either side along the line and the highway.
All of it. If you’re in Gordon, you’re close by.
Call 0403 404 307 or send a photo. Most jobs can be quoted before we arrive.
Most jobs can be quoted over the phone or from a photo, and phone quotes are free, so you know the price before any work starts.
Yes. We’re open 24 hours, 7 days, including weekends and public holidays. For a burst pipe, sewage backing up or a smell of gas, call 0403 404 307 straight away.
Peter. The person who answers the phone is the plumber who comes out and finishes the job. No call centre and no handovers.
Yes. Peter holds NSW licence 464374C, which covers plumbing, drainage, gas fitting and roofing, with public liability insurance. Gas and water work is done by the same person.
Usually tree roots in the original clay sewer lines, sometimes a cracked or sagging pipe, sometimes grease. A camera inspection tells us which, so we can fix the cause instead of clearing the same blockage again.
Yes. Strata managers get a fixed quote before work starts and a written job report. Property managers get photos and an invoice they can forward straight to the owner.
Call Peter and you’ll get a straight answer about what’s wrong and what it’ll take to fix. No call centre, no runaround, and no one trying to sell you more than you need. Most jobs can be quoted over the phone or from a photo, so you’re not waiting on a site visit just to get a price.