Open 24 hours, 7 days
Emergency plumbing on the North Shore
Burst pipe, sewage coming up, water through the ceiling. Call 0403 404 307, day or night, and you’ll speak to Peter, the plumber who’ll come out.
- Available 24/7
- Free phone quotes
- Licensed and insured
Sound familiar?
- A burst or split pipe, or no water at all
- Sewage backing up into the house or yard
- Water coming through a ceiling or light fitting
- A smell of gas
Any of these? Don’t type, call. 0403 404 307, any hour.
Day or night
Need it now? Call, don't type
In an emergency the phone is faster than any form. Call 0403 404 307 and you'll speak to Peter, who'll talk you through what to do until he arrives.
Phone quotes are free. If it’s urgent, skip the form and call
Get an obligation free quote
While you wait
Do this first
Four things that limit the damage before Peter gets there. Safe actions only.
Turn off the water at the mains.
Usually in a box near the front boundary, sometimes under leaf litter or behind a hedge. Turn clockwise until it stops.
Isolate the hot water unit.
Electric: switch it off at the switchboard. Gas: turn the unit to off or pilot.
Keep clear of electrics.
If water is near power points or lights, switch off at the switchboard if it’s safe to reach. Don’t touch anything wet.
Smell gas?
Don’t use switches or flames. Turn off the gas at the meter if you can, get everyone outside, and call Peter. If the smell is strong, call the gas network’s leak line on 131 909 first.
Is it an emergency?
Call now, or book it in?
Genuine emergencies go to the front of the queue. Most other jobs are better booked, and cheaper for you. Not sure which yours is? Call anyway and we’ll tell you honestly.
Call now if you have
A burst or split pipe, or no water at all.
Sewage backing up into the house or yard, or a toilet that won’t stop overflowing.
Water coming through a ceiling or a light fitting.
A smell of gas. Leave the area first, then call.
It can usually wait for a booked visit
A dripping tap, a slow drain or a gurgle.
A toilet that keeps refilling.
A small drip from the hot water relief valve.
No hot water, but nothing leaking and nothing wet.
If it’s on the left, call. If it’s on the right, call anyway and we’ll book the next slot that suits you.
How we handle emergencies
Genuine emergencies go to the front of the queue
When a genuine emergency comes in, it goes to the front of the queue. If that means moving a booked job, the customer affected gets a straight phone call about it, not silence. It’s how we’d want to be treated if it were our ceiling coming down.
We’ll tell you honestly when we can get to you. Peter is based in Gordon, so an emergency on the Upper North Shore is usually a short drive, and the Lower North Shore is a straight run down the highway.
Peter Pan Plumbing takes emergency calls 24 hours a day, 7 days a week, including weekends and public holidays. The person who answers is the plumber who comes out.
Tell Peter this when you call
What's happening
Burst, backing up, coming through the ceiling, or gas.
Whether the water's off
If you’ve found the mains and turned it off, say so. If you can’t find it, Peter will talk you to it.
Where the water is
Which room, and whether it’s near power points or lights.
Address and access
Gate codes, a dog in the yard, a unit number. Anything that saves minutes.
Phone quotes are free. You know the price before any work starts.
What North Shore customers say
They have been so helpful, simplify the issues so we can understand what needs to be done and gives us multiple options on rectification
Have already recommended to family and friends!
All issues were resolved impressively quickly and they worked around my busy schedule
Highly recommended see you next time!
I honestly can’t speak highly enough of Peter. He replaced my dishwasher in a pretty cramped cavity, which was tricky as the cavity was designed for the old model.
The kitchen cupboard door was also quite challenging to fit onto the new dishwasher, especially with a confusing installation manual. Peter was incredibly patient and got everything sorted perfectly in about 1.5 hours.
His attention to detail was fantastic. He wiped down the cavity floor, took the old dishwasher out, cleaned up after the job, checked that everything was working properly and made sure there were no leaks. He even fixed a couple of little things along the way.
The dishwasher looks great and fits perfectly. I’m really happy with the job and would definitely recommend Peter to anyone looking for a professional, reliable and genuinely caring installer!
Highly recommended
If you’re looking for a plumber who won’t leave you stuck in Neverland waiting forever, this is your guy. Highly recommend.
Why Peter Pan Plumbing
Why customers call us back
01
One plumber, day or night.
The person who answers the phone at 2am is the plumber who turns up. No call centre, no handovers.
02
Straight about timing.
We tell you when we can get there, and we call if that changes. No silence.
03
Fixed, not patched.
An emergency call-out still gets the cause fixed and the mess cleaned up, not a temporary job and a second invoice.
Common questions
Emergency plumbing questions
Straight answers from Peter. Still not sure? Call and ask.
What counts as a plumbing emergency?
Anything that’s actively damaging your home or isn’t safe: a burst pipe, sewage backing up, water through a ceiling or near electrics, no water at all, or a smell of gas. If you’re not sure, call and we’ll tell you.
What should I do first?
Turn the water off at the mains, isolate the hot water unit, keep clear of anything wet near power, and call. If you smell gas, get everyone outside first.
Are you really open 24 hours?
Yes. 24 hours, 7 days, including weekends and public holidays. Call 0403 404 307 and you’ll speak to Peter.
Do you cover my suburb?
We work across the Upper and Lower North Shore, from Wahroonga to Waverton. Peter is based in Gordon, so most of it is a short drive. Not sure? Call and ask.
Will I know the cost before you come?
Yes. Peter will give you a price on the phone before he leaves, and phone quotes are free, day or night.
Once the emergency's over
Sewage backing up is nearly always a blocked main line. After the emergency clear, a camera inspection shows why, so it doesn’t happen again.
A burst pipe gets fixed on the night. The water that got into walls and floors is worth checking once things are dry.
A gas smell is an emergency first and a gas fitting job second. Peter is licensed for both.
Contact Peter Pan Plumbing 24/7
Plumbing emergency? Call now.
Day or night. Tell us what’s happening and we’ll talk you through what to do until we arrive.
Peter answers, or calls you straight back if he’s under a house. He’ll ask a few questions, give you a price, and tell you honestly when he can get there.