St Ives is a few minutes from Gordon, where Peter lives, up Mona Vale Road and off the rail line. Blocked drains, hot water, leaks, gas and 24/7 emergencies for the big family homes and the bushy blocks around them, from the plumber who answers the phone and turns up at your door.
St Ives is a suburb of family homes. Mostly post-war, mostly big, mostly on generous blocks with several bathrooms, a laundry, an outdoor tap or six and a garden that needs water. It sits off the rail line, so fewer plumbers base themselves here, and it backs onto bushland on more than one side. Peter has been coming up Mona Vale Road for years.
Houses this size work their plumbing harder. A hot water system has to keep up with three or four bathrooms and a busy morning. Water pressure has to reach the far end of a long house. Drains run a long way to the street, and outdoor plumbing, from garden taps to irrigation, takes a beating from the weather. A lot of our St Ives work is keeping big houses running properly rather than fixing one dramatic failure.
We aim to respond to all enquiries within one business day.
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Blocked, leaking, cold or smelling of gas, you don’t need to know the name of the problem to call. Tell Peter what you can see, hear or smell, or send a photo. You’ll get a straight answer on what’s likely going on, what your options are, and what it’ll cost before any work starts.
Systems that have served a big family for years finally rusting through or running out every morning.
Not enough hot water, or not enough pressure, when the whole house is up at once.
Garden taps, irrigation lines and stormwater on large, leafy, often sloping blocks.
Almost all of our St Ives work is in family homes, and a lot of it is for households who’ve been in the house long enough for the original plumbing to need attention. We also look after the townhouse developments around the village and the rental homes managed from offices along Mona Vale Road.
Tell us what’s happening. A photo often tells us most of what we need.
St Ives sits off the North Shore rail line along Mona Vale Road, in Ku-ring-gai Council, between Gordon and Pymble on one side and the bushland of Ku-ring-gai Chase and Garigal national parks on the other. It grew as a suburb of large post-war family homes on big blocks, and that’s still what most of it is, with St Ives Chase running further out towards the bush.
Big post-war houses bring their own plumbing. Hot water is the first thing: a storage tank that was fine for a couple becomes too small for a family of five, and a tank that’s served a family for years eventually rusts through. We see plenty of both, and we’ll tell you straight whether yours is worth repairing or whether it’s time to size a replacement for the people actually living there.
Pressure is the second thing. Long houses with bathrooms at both ends, galvanised pipe from the original build slowly closing up, and a shower that goes cold when someone turns on a tap downstairs. Sometimes that’s a valve or a regulator; sometimes it’s a run of pipe that needs replacing. A quick look tells us which.
Outside, St Ives blocks are large and often slope, and the bush is never far away. Garden taps, irrigation, leaf-filled gutters and stormwater pits are a steady part of our work here, and after heavy rain the calls are about water pooling where it shouldn’t.
Sewer runs are long, and the established gardens that make St Ives such a pleasant place to live put roots into the joints of original clay drain lines. When a blockage keeps coming back, a camera inspection shows why, and relining is often the answer.
A slow shower, a toilet backing up, or the same blockage back every few months. Blocked drains are the job we’re called to most in St Ives, and on these big blocks the cause is usually roots from established gardens in a long run of original drain pipe. We clear it, then put a camera down the line to show you why it blocked, so it doesn’t keep happening.
We ask what’s been happening and check where the blockage sits before we start. Flushing the toilet and seeing water come up in the shower or an outside gully tells us the main line is blocked, not just one fixture.
Depending on the blockage, that’s an electric drain machine or a high-pressure jetter that scours the pipe walls clean, roots included.
A CCTV drain camera shows what caused it: roots, a cracked pipe, a sag, or just years of build-up. You see the footage too.
If the pipe is damaged, we explain your options, including pipe relining where it suits, so you’re not paying for the same clear every few months.
Why does my drain keep blocking?
In St Ives it’s usually tree roots from the garden in an original clay sewer line, and on a big block the run to the street is long. Sometimes it’s a cracked or sagging section instead. A camera inspection tells us which, so we fix the cause rather than clearing the same blockage again.
Can you clear it without digging up the garden?
Nearly always. Jetting and the drain machine work from the existing access points, and relining repairs a damaged section from the inside without a trench.
Are supermarket drain chemicals worth trying?
We’d skip them. They rarely clear a real blockage, they can damage older pipes, and they make the drain unsafe to work on when we arrive.
Running out of hot water every morning, no hot water at all, or a tank that’s started to leak. In a house with three or four bathrooms, hot water is the system that gets worked hardest. We repair and install gas, electric and solar hot water systems across St Ives, and because Peter is a licensed gas fitter as well as a plumber, there’s no second trade to book for a gas unit.
Age, condition, what’s failed and what’s likely to fail next. Have the brand and model handy, or send a photo of the sticker.
A thermostat, element, valve or thermocouple on a sound tank is usually worth fixing. A leaking tank isn’t; tanks can’t be patched.
The right type and capacity for your household, not just a like-for-like swap. Old unit removed, new one fitted tidily, area cleaned up.
Is a leaking hot water system urgent?
A small drip from the relief valve usually isn’t. Water pooling around the base of the tank is, because it won’t get better and can cause water damage. If it’s leaking heavily, turn the cold water off at the isolation valve on the inlet pipe and call us.
Storage or continuous flow?
It depends on what utilities are available and what matters more to you: efficiency, which favours continuous flow, or hot water that keeps coming if the power fails, which favours storage. Peter will talk you through both before you decide.
Do you install gas hot water?
Yes. Storage and continuous flow, repairs, servicing and replacement, all by a licensed gas fitter.
Burst pipe, sewage coming up, water through the ceiling, a smell of gas. Call 0403 404 307 any time, day or night, weekends and public holidays, and you’ll speak to Peter, the plumber who’ll come out. St Ives is a few minutes from Gordon, where Peter lives, so an emergency here is a short drive up Mona Vale Road, not a trip across Sydney.
Usually in a box near the front boundary. On a big St Ives block it can be a fair way from the house, so it’s worth finding before you need it. Turn clockwise until it stops.
Electric: switch it off at the switchboard. Gas: turn the unit to off or pilot.
If water is near power points or lights, switch off at the switchboard if it’s safe to reach. Don’t touch anything wet.
Don’t use switches or flames. Turn off the gas at the meter if you can, get everyone outside, and call. If the smell is strong, call 000 first.
When a genuine emergency comes in, it goes to the front of the queue. If that means moving a booked job, the customer affected gets a straight phone call about it, not silence. We’ll tell you honestly when we can get to you.
Peter Pan Plumbing is one licensed plumber and gas fitter, based in Gordon and working across the Upper and Lower North Shore. Peter has done his share of construction work, but maintenance is where he wants to be: the drain that keeps blocking, the leak nobody can find, the hot water that’s given up on a Sunday. He likes working out what’s actually going on and fixing it properly.
When you call, you get Peter. He’ll talk you through it, give you a straight answer, and he’s the one who turns up and finishes the job.
St Ives is a short drive up Mona Vale Road from our base in Gordon. We cover the whole suburb, St Ives Chase included, and the suburbs between here and the line.
All of it, from the village out through St Ives Chase.
Call 0403 404 307 or send a photo. Most jobs can be quoted before we arrive.
Most jobs can be quoted over the phone or from a photo, and phone quotes are free, so you know the price before any work starts.
Yes. We’re open 24 hours, 7 days, including weekends and public holidays. For a burst pipe, sewage backing up or a smell of gas, call 0403 404 307 straight away.
Peter. The person who answers the phone is the plumber who comes out and finishes the job. No call centre and no handovers.
Yes. Peter holds NSW licence 464374C, which covers plumbing, drainage, gas fitting and roofing, with public liability insurance. Gas and water work is done by the same person.
Usually tree roots from established gardens in the original clay sewer lines, which run a long way on St Ives blocks. Sometimes a cracked or sagging pipe. A camera inspection tells us which.
Yes. Strata managers get a fixed quote before work starts and a written job report. Property managers get photos and an invoice they can forward straight to the owner.
Call Peter and you’ll get a straight answer about what’s wrong and what it’ll take to fix. No call centre, no runaround, and no one trying to sell you more than you need. Most jobs can be quoted over the phone or from a photo, so you’re not waiting on a site visit just to get a price.